A courier counter service experience for a disabled…

Courier service

A courier counter service experience for a disabled…


Last week, a man went to post three A4 brown envelopes with 3 different addresses at a courier service centre.

He came back to the car where his elderly mother was waiting. He showed one invoice (proof of receipt).

The mother went to the counter… and asked.. Why 3 envelopes but only one invoice.

The counter lady raised her voice.. ” I asked him many times if he wants to put them together. And he said yes.

She went on repeating..as if to justify her actions to the other three customers in front of the counter.

The mother intercepted her, “hello, hello,… he is disabled!)

“Saya mahu dia belajar berkomunikasi … nampaknyI want him to learn to communicate… look like he has failed! But I am proud that he entered here just now.)

The lady soften her voice, “ya la…ini maksudnya dia berani mahu masuk sini. Saya pun tak tahu dia OKU.” (Yes, indeed, it means he was brave enough to enter here. I didn’t know he was disabled.)

“Nanti saya akan terangkan kepada anak saya.” ( Later, I will explain to my son.)

The counter lady put the 3 envelopes into 3 separate plastic envelopes…and gave the mother 3 invoices ( proof of receipt).

It was a learning experience for the mother.. and hopefully the courier service counter lady learned something, too.

Challenge of silence

Challenge of Silence : In this week , I am taking challenge of not speaking any word whole week , if their any important communication and emergency then I’ll contact or communicate only using what’s app and email. Benefits of Speaking Less Wise men speak when they have something to say. Fools speak because they […]

Challenge of silence

Choose Your Echo…….

A man was taking his son out for a walk in a nearby forest. Suddenly the boy tripped and feeling a sharp pain, he screamed, ‘AHHH!’ Surprised, he hears a voice coming from the mountain, ‘AHHH!’ He was completely taken aback as it was his first experience of an ECHO.  Filled with curiosity, he screams a […]

Choose Your Echo…….

Communication between a duck and a chicken

Communication between a duck and a chicken

In a multilingual society, communication can be a challenge in our hospitals. Our main languages are English, Malay, Chinese, and Tamil. I learned a few simple Tamil words too.
Below was my experience communicating with an Indian estate worker who was admitted for a head injury. These were part of the neurological assessment on him.

“Open your mouth.” No response. “Buka mulut (in Malay).” No response. “Via to reh” he opened his mouth! He understood and obeyed the command! “
“Alright close your mouth.”But his mouth was still opened. “Tutup mulut (in Malay).” But his mouth was still open. I didn’t know how to say ‘close your mouth’ in Tamil. I had to physically close his mouth shut!

“Now hold my hands tightly.” No response.
“Pegang tangan kuat kuat (in Malay).” No response.
“Kai pu di” and he held my hands tightly! Proud to show that his hands were strong! There was obviously no weakness in his upper limbs.
“Okay, okay, let go, let go!” How to say ‘let go’ in Tamil? Ouch, ouch, I winced in pain. He saw it. So he let go of my hands!

Some of the young hospital staff I met were able to say some simple words in other languages like ‘what is your name?’ ‘any pain?’ ‘Have you eaten?’ Etc.
Most hospitals nowadays have interpreters as we have more international patients like Japanese, Korean, Arabs, etc.


woman in pink long sleeved shirt and green floral skirt
Communication between a duck and a chicken (Photo by Nicholas Githiri on Pexels.com)


“The most important thing in communication is hearing what isn’t said.” – Peter Drucker.

When a non- Japanese got lost in Yokohama

When a non- Japanese got lost in Yokohama

smiling couple navigating with map on city street
Photo by Samson Katt on Pexels.com
Ravethy and I couldn't find 
the way back to our hotel.
The road signs then
were all in Japanese. 
Even the road map brochure
was of no help.
And, it was getting darker.

We were delighted 
when we saw a man in uniform.
He was very happy to help;
rattling away to me 
(in Japanese) 
both palms together 
pointing forwards,
then his right hand
 directing to the right... 
brushing aside my attempts 
with crossed hands 
and shaking head
to say I did not understand!
Sigh! We stood by
the road side again!
The baseball game was over at a nearby stadium. We were lucky to find a fellow Singaporean to explain the route to us. It was only a ten minutes walk away! That was in the 1990s. *******

Four years ago, I went back again to Japan. I found that more Japanese people could speak English. The signs and maps seem easier to read. I learned to speak some simple Japanese, too!

The uniformed man had mistaken me for a Japanese. Last week a fellow blogger addressed me as a Korean! Not long ago another thought I was a Taiwanese!

A face and a name can be misleading!

I am from Malaysia! My ancestors were from Hainan island, China.